9015 Golf Links Road
Oakland, CA 94605
Tele: 510-777-1166
ResolutionWorks@msn.com
www.ResolutionWorks.org
SUMMARY
Facilitator with over 30 years of experience in training, consulting, management and mediation. Developed method of establishing collaboration and resolving conflict. Consistent record of innovation and special recognition. Recognized for skill in creating agreement and empowerment under challenging circumstances. Worked with many Fortune 500 Companies like American Express, Genentic, Honda and Oracle; Government Agencies such as USDA; USDOD; NGO’s like the World Bank; Association of Association Executives; American Bar Association and Society for Human Resource Planning; and Academic Institutions such as the University of San Francisco. Featured in an article about "Trend Setters" in the legal profession. Book "Getting to Resolution: Turning Conflict into Collaboration” (Berrett- Koehler 1998) was an Executive Book Club Selection, named one of the 30 Best Business Books of 1998, endorsed by Dr. Stephen Covey and featured in "The Futurist" magazine. “The Book of Agreement” (Berrett-Koehler 2002) endorsed by many thought leaders and called more practical than the classic “Getting to Yes.”
EXPERIENCE
1992- Present ResolutionWorks Principal
Management Consulting, Training, Mediation
- Developed and applied “Resolutionary” model of collaboration and
conflict resolution to personal and professional disputes such as
partnership dissolution; employer-employee disputes; employment
contracts and divorce. Clients and seminar participants include AT&T,
Catapillar, Chevron, District of Columbia, IBM, Intel, General Motors,
Herman Miller, Hewlett-Packard, Kaiser Nestle Beverage, Oracle,
Stanford University, The Tom Peters Group, Visa, University of San
Francisco, Sacramento County, SHRM, USArmy, USDA, USNavy;
World Bank
- International Seminar Leader - Designed and Taught 500 seminars
in the U.S., Canada, Australia, England, Scotland, Ireland and New
Zealand on a variety of management topics including Leadership,
Communication, Conflict Resolution, Self-Directed Teams, Advanced
Customer Service; Negotiation; Dealing With Conflict Anger And
Emotion; Coaching and Counseling Skills; Project Management;
Persuasive Writing; Transition From Technical Professional to
Manager.
- Designed and facilitated educational programs for the American Bar
Association: Guardians of the Sacred Trust; The Dance of Agreement;
Profiles in Law Practice Excellence; Competencies Needed for Success
in the 21st Century; Getting To Resolution; 911- Respond & Recover.
- Developed collaboration and conflict resolution method endorsed by
the U.S. House Judiciary Committee examining case resolution in
the U.S. Federal Courts. Taught methods of Alternative Dispute
Resolution to Federal Employees
- Reduced costs of resolving business and personal conflicts by an
average of 80% for all clients served.
1988 – 1992 THE STI GROUP Napa, CA and Phila., PA Principal
Provided strategic planning, career development, personal coaching, and mediation services and seminars to executives and entrepreneurs.
- Generated $250,000 in Fortune 500 revenue during the first year
following repositioning the firm for corporate audience
1987 – TEMPLE UNIVERSITY LAW SCHOOL Philadelphia, PA
Law & Humanities Fellow
Instructed first year law students in overview of the legal system, legal research and analysis, contract law and alternative dispute resolution.
1981–1986 AT&T Phila., PA Consultant & Law Firm Account Executive
Consultant and sales representative to major and national law firm clients of this Fortune 50 Telecommunications Corporation.
divestiture transition. Selected to design and deliver “intrapreneurial”
business development seminars to AT&T regional managers
- Designed educational seminars for new network technology
applications for national law firms resulting in a 20% revenue increase
1980 – 1981 SCHUPAK, ROSENFELD & FISCHBEIN New York, NY
Ten lawyer corporate and tax boutique. Served as outside associate counsel to the Horn & Hardart Co. in corporate and transactional matters.
Structured Real Estate and other Limited Partnership Syndications.
1974 – 1979 KEITH, WINTERS & LEVINE Ocean, NJ Partner
Principal litigation and managing partner of eight person law firm.
favorable outcomes, and client response
Public entities
1972–1974 NEW JERSEY DEPUTY ATTORNEY GENERAL Trenton, NJ
Counsel to state agencies and public officials for general litigation in state and federal courts, public policy and legislative concerns
EDUCATION AND PROFESSIONAL CREDENTIALS
J.D., With Honors, Rutgers University School of Law 1972
Law Review, Student Writing Editor
B.A., Economics, The Maxwell School, Syracuse University 1968
Bar Admissions:
New Jersey, 1973; New York, 1980; Pennsylvania, 1983;
U.S. Supreme Court; U.S. Tax Court; US District Court,
Northern District of California
American Bar Association:
Section of Law Practice Management:
Council 1999-
Chair – Section Governance Task Force 2003-
Chair - Education Board 2001-2003
Chair - Visioning Task Force 1999-2001
Chair – Law Practice Division 1998-2001
Vice Chair – Mediation Committee 1998-1999
Vice Chair - People In Practice Task Force 1996-1998
Internet & New Media Board 1996-2001
Nominating Committee 2000- 2002
Leadership Board 1994-1996
Liaison To Dispute Resolution Section 1995-1998
Diversity Task Force 1994-2000
Section of Dispute Resolution – Charter Member
Advisory Council 1995-1998
Vice Chair – Education & Training 1996-1997
State of California Certified Continuing Legal Education Provider
Lecturer: The Paralegal Institute, Philadelphia, PA
BOARDS: Berrett-Koehler Publishers, Inc.
Gnomus, Inc.
REPRESENTATIVE PUBLICATIONS
Generating Effective Client Engagements (Consulting to Management
Magazine, Sept. 2004)
The Book of Agreement(San Francisco,Berrett-Koehler, Fall 2002)
The Resolutionary, a monthly ezine that will begin Volume 7 in 2004.
(see www.ResolutionWorks.org for archived editions)
How to Create Agreements for Results (2003 American Society for
Training and Development Sourcebook)
Managing By Agreement: The New MBA (2002 Sourcebook for Innovation
in Management, McGraw-Hill Fall 2001)
Breaking Down Costs: What You Are Losing By Not Using ADR,
Alternatives Vol19 No 10 2001 (Journal of CPR Institute for DR)
Emotionally Intelligent Mediation: Four Key Competencies (2 Practical
Dispute Resolution 23, 2001)
On Balance Columnist (American Bar Association Law Practice
Management Magazine, 2001-2002)
The Attitude of Resolution (2 Practical Dispute Resolution 12, 2001)
Getting to Resolution (4 Law Firm Governance No 2, page 34 Winter 1999)
Resolutionary View (American Bar Assiciation Law Practice Management
Magazine, October 1999)
Getting To Resolution: Turning Conflict Into Collaboration (San
Francisco, Berrett-Koehler, 1998)
The Cost of Conflict (Innovative Leader 1998)
The Power of Agreement (Innovative Leader 1998)
Silver Foxes: The Art of Resolution (American Bar Association Law
Practice Management Magazine, April 1995)
Silver Foxes Tradition: An Alternative (San Francisco Recorder, April 1993)
Client Satisfaction and the Tradition of Lawyering: The Case for ADR
(Monograph for the State Bar of California ADR Training, 1993)
Best Work: A Key for Increasing Productivity & Teamwork (The Legal
Edge, January 1992)
Agreement: Building The Foundation for Mutual Results (The Executive
Edge, August 1992)
Opportunities for Law Firms in a Changing Marketplace: Seizing the
Moment (Marketing for Lawyers, February 1991)
Mediation: A Better Alternative (The Legal Intelligencer, May 1987)
The Commercial Real Estate Tenants Handbook, Ch. 16, High Technology
Telecommunications Services for Tenants (John Wiley & Sons, 1987)
High Tech Real Estate, Ch.14, The High Tech Building (Dow-Jones 1985)
Antenuptial Agreements Fixing Alimony Not Void Ab Initio, 3Rutgers
Camden Law Journal 175 (1972)
REPRESENTATIVE SPEAKING
Berrett-Koehler Positively MAD, November 2004
HR.com Gala October 2004
Kaiser Hospital, June 2004, June 1999
IBI Global, Inc. Instructor, 2004, 2005
NASA, January 2004
International Alliance of Holistic Lawyers, October 2003
Reducing Health Care Litigation Costs, September 2003
US Federal Mediators, September 2003
U of North Texas International Conference on Work Teams, Sept 2003
US Inter-Agency ADR Group, Washington, February, 2003
Washington DC Center for Workforce Development, February 2003
Center for Visionary Leadership, Washington, January 2003
Catholic University School of Law, ADR Guest Lecturer, December 2002
Federal Consulting Group, US Treasury Department, October 2002
Crossroads Center, Chicago, March 2002
American Society of Association Executives, December 2001
FreshFacesBoldIdeas.Common Ground, A Future Search Conference
Report, Chicago, August 2001
American Bar Association Town Hall Diversity Meeting, May 2001
Society of Human Resource Managers (SHRM), December 2000
Simon Fraser U, Center for Management Innovation, November 2000
United States Department of Agriculture, September 2000
University of Massachusetts Spirituality in Business Conference, June 2000
University of San Francisco, MBA Alumni Symposium, March 2000
Society of Healthcare Professionals, March 2000
Support Center for Nonprofit Management, 1999
University of San Francisco 1999
Society for Professionals In Dispute Resolution, September 1999
Arizona State Bar Association, 1999
San Francisco Bar Association, May 1998
California Enrolled Agents, 1998
The Esalen Institute, Big Sur, CA 1998, 1999, 2000, 2001, 2002, 2003
The New Health Symposium, Philadelphia, PA 1998
The Learning Annex, San Francisco, CA 1998
Cayahouga College, Cleveland, OH 1998
Association of Quality Participation, Philadelphia, PA 1998
Attorney’s Audio Magazine, 1998
Bowie State University, Bowie, MD, Employee Conflict & Beyond
June 1996, 1998, 2000, 2001, 2002
Leadership Sacramento, Sacramento, CA 1998
American Bar Association, Chair and Presenter, Annual Meeting Programs,
1995, 1996, 1997, 1998, 1999, 2000, 2001
San Francisco Bar Association: The Future of the Legal Profession 1995
U.S. Attorney’s Office, San Francisco, CA 1996
Commonwealth Club of San Francisco 1995, 1999
San Francisco Chamber of Commerce 1996
University of San Francisco Law School Guest Lecturer 1995, 1996, 1997